MCFUQWORKSET

PeopleSoft Field Name	Description
MCFUQTASKNUM	Unique identifier for a task in the Universal Queue.
MCFUQTASKTYPE	Type of Universal Queue task CH=Chat EM=Email GN=Generic VO=Voice
MCFUQQUEUEID	Queue ID
MCFUQQUEUETIME	MCF Universal Queue date time field indicating the time when this task/event was enqueued
MCFUQSTATUS	Universal Queue task status ACPT=Accepted ASGN=Assigned DONE=Done ENQ=Enqueued (default)
LANGUAGE_CD	Language Code translate values
MCFUQAGENTID	Agent Id
MCFUQTIEDAGENT	Universal Queue field to indicate the identifier of the Agent to which this task is tied.
MCFUQCOST	Cost of task used in the Universal Queue to determine task to Agent routing.
MCFUQPRIORITY	Priority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
MCFUQSKILLLEVEL	Skill Level
MCFUQORIGQTIME	First Time in the MCF System
MCFUQATIMEOUT	Universal Queue timer value to measure task's system timeout.
MCFUQCTIMEOUT	Timer value used in Universal Queue to keep track of the contracted maximum time for this task's completion.
MCFUQAPPDATA	Application data attached to the Universal Queue task.

Author: PeopleTools
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