PSMCFTPAGNTCUST

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Agent customization

Agent customization

PeopleSoft Field NameField TypeColumn TypeDescription
MCFUQAGENTIDCharacter(30)VARCHAR2(30) NOT NULLAgent Id

Prompt Table: PSOPRDEFN

MCFTYPECharacter(1)VARCHAR2(1) NOT NULLWindow Type
A=Agent to Agent Chat
C=Agent to Customer Chat
E=E-mail
G=Generic Alert
M=MultiChannel Console
U=Grab URL
MCFTOPNumber(5,0)INTEGER NOT NULLTop
MCFLEFTNumber(5,0)INTEGER NOT NULLLeft
MCFWIDTHNumber(5,0)INTEGER NOT NULLWidth
MCFHEIGHTNumber(5,0)INTEGER NOT NULLWindow Height
MCFPOPUP_MODECharacter(1)VARCHAR2(1) NOT NULLPopup Mode
A=Automatic
M=Manual

Default: A

MCFACCEPT_MODECharacter(1)VARCHAR2(1) NOT NULLAccept Mode
A=Automatic
M=Manual

Default: A

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PTRef generated on 09-JUN-19